Welcome to ArchiStar Academy Community and Support!
Stay updated with ArchiStar announcements and news from the design industry and share your thoughts,
tips and tricks with us.
You can submit a request or send us an email at support+academy@archistar.ai.
Contents
Get Started
How do I become a member?
It’s simple! Click [START LEARNING] and choose your preferred subscription plan.
Follow the prompts; enter your details, provide a payment method and review/agree to the terms and conditions, then click
[SUBSCRIBE]. Once you have joined you can start learning straight away!
NB. Your username and password will automatically be generated and emailed to your provided email address. Confirm your email address
is correct to avoid delays in use.
A password must be created that is a minimum in 8 characters in length. You will be required to use your unique Username and Password each
time you wish to log in and access your account.
You can request a new password via the Login page.
Click 'Forgot password?’. If you are still unable to gain access
please email support+academy@archistar.ai.
Once you’re a member and logged in, click [COURSE LIBRARY].
This will take you to the Courses page where you can scroll through all the courses available and choose your preferred software and begin tutorials.
A link is made available to you within each lesson page to download your applicable course project file.
So long as you have an internet connection you can access academy.archistar.ai
from any technology device. This includes PC, laptop, tablet and/or mobile.
Whether you log on / off between lessons you can mark where you’re at as you progress through your courses. The learning platform will automatically
track your progress. You can check your progress from the [MY PROGRESS] link in the main menu.
If you’d like to uncheck certain courses, you’ll need to click the [] symbol, which will uncheck the lesson appearing as learnt.
For Students and Professionals, you will need to provide accurate and legitimate credit card details whereby ArchiStar Academy is permitted to direct debit from. You can update your Credit Card
details in your [MY ACCOUNT].
NB. ArchiStar may terminate your account if payment is not made.
For Corporate, Corporate+ and Campus+, an administrator must register credit card details to pay for the whole group. For group members to access their subscriptions
the Administrator is responsible to ensure prompt payment is received by ArchiStar.
To join as a student you must register with a legitimate @edu email and/or must hold a valid student concession card. This is automatically verified by ArchiStar.
Upon your student concession card expiring, you must upgrade to a Learner Member.
NB. Without an @edu email you will not be able to purchase a student subscription.
ArchiStar will notify all members via announcements and email to online webinars. You will need to register and follow instructions for each event. Webinars are only available to
subscribed members. Various webinars will be capped and/or may be limited by skill set.
You may notice a slightly different amount being charged from your account depending on what country you are subscribing from. All prices are quoted in
$AUD dollars. If you are outside of Australia, you may incur applicable taxes and charges for currency conversion.
No. ArchiStar training files are only available for the subscribed User who has agreed to the Website Use Terms Policy and has made payment to maintain active membership.
ArchiStar holds all rights reserved to the training material and any download/ sharing of content is infringement and illegal on all accounts. Any misuse will lead to immediate ban and will be reported.
To get the best experience out of the ArchiStar.com website we recommend using the Google Chrome or Mozilla Firefox browsers. Feel free to contact support+academy@archistar.ai for any further queries.
Examination
How do I receive my certificates?
When you complete your course examination, you will be able to immediately review your results online for the Essentials, Designer and Advanced courses.
More advanced courses may require further review from the ArchiStar team and results may take slightly longer to be graded. Check your results using the
[Exam Results] section under the [My Progress] tab.
A certificate showing your result will be available for download under the same tab.
ArchiStar will give each member one opportunity to sit an examination as part of their membership. If you fail your examination you will need to pay $24.95 on each
occasion to resit the exam. We take our courses and examinations seriously, and encourage you to prepare prior to commencing.
By incurring a $24.95 fee for each exam re-sit, ArchiStar maintains credibility for industry / users who prepare for examination. This reduces the likelihood of members misusing
the online examination process.
As we continually update online training courses to remain current in the industry, all certification is valid for 1 year from the date of completion.
We encourage all members to resit exams to hold a current certification.
If you would like to resit an exam, a link will be available in the [Exam Results] page found under each Course Outline.
You can purchase another exam attempt by following the prompts. Your best result will be displayed on your Course Certificate.
If you have any issues, you can contact support+academy@archistar.ai.
Additional Training / Events
How can I contact ArchiStar Experts for workshop training?
We recommend emailing your request to support+academy@archistar.ai.
We recommend emailing your request to support+academy@archistar.ai.
We recommend emailing your request to media@archistar.ai
Please email support+academy@archistar.ai with further details.
Change of Membership
How do I upgrade my membership?
You can upgrade your membership be simply going to your [MY ACCOUNT]
and choosing your choice of membership. You may be required to pay additional fees to meet the subscriptions requirements.
No. You will need to contact support+academy@archistar.ai
to administrate this request.
No. You will be required to maintain an active account in order to have access to your online learning history, material and certification.
Upon expiration of your subscription, your membership will revert to Trial mode.
Yes. Simply go to [MY ACCOUNT] and cancel your current subscription.
Your subscription will remain active until the end of your billing cycle.
You can update your personal details via [My Profile].
Once your account has expired you are placed back into Trial mode and cannot access your progress until you purchase another subscription.
Support
How can I contact support?
You can log a ticket via the [Support] page or email support+academy@archistar.ai where an ArchiStar team member will
respond to your query within 24 hours.
We love feedback! You are welcome to email any feedback regarding your experience, training etc via support+academy@archistar.ai or
our Feedback page.
You also have the opportunity to provide specific course feedback before you commence each exam.
ArchiStar announcements will be shared via our online website on your dashboard, also social media, emails and/or SMS.
You may opt out of emails / SMS at any time.
Content will remain live on community forums for all to access at any time.
Becoming a Partner
How can I become an ArchiStar Trainer / Contributor?
We are always looking for Guest Talent and Design Experts to contribute to cutting edge industry training! You can register your interest via the [Contact Us] page.
We are accepting interest from those who want to promote learning via the [Contact Us] page.
Multiple Users and Groups
How do I add a group of users?
Under the Company subscription type you are able to add multiple users at a time using the [Upload CSV File] function.
Simply download the CSV Template, edit the document to add in the users and re-upload the file.
To delete a user from your group, select the user from the [Manage Users]
tab and select the [Delete] button.
You will need to request to your existing company owner to delete your user account from their company.
This will convert you into ‘Trial Mode’ and you can subscribe to a new Individual Subscription and maintain all of your progress.
Software
How do I receive my software purchase?
Upon purchasing software from the ArchiStar website you will shortly receive the Product Key via email to enter into your program.
Certification
Upon exam completion, how do I receive my certification?
When you complete your course examination, you will be able to immediately review your results online for the Essentials, Designer and Advanced courses.
More advanced courses may require further review from the ArchiStar team, and results may take slightly longer to be graded. Check your results using the
[Exam Results] section under the [My Progress] tab.
A certificate showing your result will be available for download under the same tab.
Printed on the certificate will be the name you enter into your User details.
You can change your name using the [My Profile] section.
